You can't be in every hall. Hear from more of them.
Echo is the new text line we are developing for housing communities. It is designed to check in on how residents are doing and bring the concerns that need a person to your team.
Move-in, the first month, and finals all feel different to the people living through them. A short text gives residents another way to share how things are going, and your staff a reason to start a conversation.
Text-first
Short check-ins arrive in a channel residents already know
No new app
Residents can participate without another account or portal
Human-led
Staff decide when and how a personal follow-up is appropriate
How Echo Works
A simple check-in. A clearer next step.
See the resident experience we are building, from a quick reply to a personal follow-up by your housing team.
01Answers, any hour
Resident questions, one text away.
Explore how Echo could answer everyday resident questions from your community guides and help your team hear about move-in concerns earlier.
✔Guidance drawn from your community information
✔A familiar text conversation for residents
✔A path to your team when a question needs a person
02Rich messages
Updates that feel like an app. Without the app.
The updated preview brings move-in guides, event invitations, and package updates into a text conversation, with useful links and actions close at hand.
✔Community information with images and useful links
✔Event details and resident updates in one conversation
✔Rich cards where supported, with text-based access
03Checks in, and listens
One tap tells you how residents feel.
A short check-in gives residents an easy way to share how living in their community feels, from the first month through finals.
✔Quick questions residents can answer from their messages
See the follow-up experience we are developing, from a maintenance update to a handoff when a message needs a person. Pilot workflows and connections are agreed with each team.
✔Bring concerns to the staff who can help
✔Keep residents informed as their team follows up
✔Build around your existing response procedures
And everything else
The details that help your team listen.
Text-first participation for residents, with the context and tools staff need to follow up.
Text-first check-ins
Residents reply from their lock screen over iMessage or SMS. No app download, no portal login, no survey link to chase.
Community trends
Bring responses together by hall and floor, with trends that help staff understand where to look more closely.
A clear place to follow up
Give authorized staff a place to review concerns, add context, and decide what follow-up is appropriate.
Automated cadences
Plan recurring check-ins and timely questions around move-in, events, and finals week.
Resident profiles
Review permitted response history and documented outreach in one place, subject to your institution's access policies.
No resident app required
Residents respond from the messages app they already use, with no new app account or login to remember.
For your team · Product preview
What residents are telling you, all in one place.
Explore the updated dashboard for housing teams, with community trends, follow-up activity, and a clearer view of where to look first.
For the people running it
More context for the people doing the work.
Catch dips early
Hear how residents are doing between larger surveys, while there is still time for a conversation.
Meet residents in their texts
Meet residents in a familiar channel without requiring another app download or portal login.
Keep follow-up moving
Bring response context and documented outreach together, so staff can see what needs attention.
Founding Campus Beta
Start small. Learn together.
Put Echo in the context of your community before expanding. Every pilot starts with a written scope, clear follow-up ownership, and a shared definition of success.
01
Define the scope
Choose a focused community, the staff involved, and the questions the pilot should answer.
02
Document the workflow
Agree on roster setup, check-in cadence, staff access, follow-up ownership, and the institution's existing response procedures.
03
Run with founder support
Launch with direct Hangtight support and scheduled feedback checkpoints throughout the beta period.
04
Review before expanding
Look at participation, workflow fit, and staff feedback together before deciding on a broader rollout.
